Assuring the NGOs’ services quality through standardization

Keywords: non-governmental organization, standard, civilian sector, quality, services

Abstract

Non-governmental organizations cover a large part of the educational services market. Great demand for the educational services improvement and meeting the target groups’ special needs is calling for the regulating documents for NGOs to be developed. Regulating documents are to serve for the establishment of the consistent approach to the papers content and design, and to manage the independent education services quality evaluation routine.

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